Shipping policy
Shipping & Collection
All orders are dispatched from our Perth warehouse using trusted courier partners. Shipping costs are automatically calculated at checkout based on your order weight and delivery address. Depending on your location, you may be offered up to three delivery options, including Free Pick-Up for Perth customers.
Live shipping rates and estimated delivery times are displayed at checkout. Shipping costs and delivery timeframes may vary depending on your postcode, seasonal demand and courier availability. Please note: that Express Shipping refers to the courier's delivery speed only and does not prioritise your order through our production or dispatch process.
Standard Shipping
Standard Shipping is available to selected metro areas across Australia, as determined by our courier partners. Free Standard Shipping may be available for eligible postcodes. Orders are delivered via Toll. Shipping options and eligibility are automatically calculated at checkout based on your postcode. Regional and remote areas may experience longer delivery times and may not qualify for free shipping offers.
Express Shipping
Express Shipping applies to the courier delivery service only and does not reduce manufacturing, packing or dispatch times. Once dispatched, Express orders are prioritised by the courier network to ensure the fastest available delivery. Express Shipping orders are delivered via Northline and Team Global Express.
Collection / Pick-Up
Local collection is available from our Perth warehouse. Once your order has been fully paid, our Shipping Team will contact you to arrange a collection time. Collection is available Monday to Friday 7am - 3pm.
International Shipping
We ship worldwide through our international freight partners. To receive a customised shipping quote, please contact our team with the products you are interested in and your full delivery address.
Typical Delivery Timeframes
The table on this page shows estimated business days from dispatch. Available shipping methods are displayed at checkout and may vary depending on your location and order size.
Split Deliveries
Some orders, particularly those sent via Express Dispatch, may arrive in multiple shipments. This commonly occurs when larger and smaller cartons are processed separately within the courier network and can be more frequent during peak delivery periods. Where split deliveries occur, items may arrive several days apart. During busy periods such as Christmas, some shipments may experience additional delays. For the smoothest delivery experience, we recommend placing Christmas orders before September each year.
Shipping Complications
While we work closely with our courier partners, delivery services are provided by independent carriers. If an item is lost in transit or arrives damaged beyond repair, we will replace the affected item at no additional cost once assessed by our team. Minor cosmetic marks or scratches that occur during transit are not generally considered structural damage. Touch-up paint is available for all powder-coated frame colours. For accessories, our team will assess whether any marks or defects are the result of manufacturing or transit issues. If an accessory arrives with a significant cosmetic defect reported prior to installation, we may offer a replacement, store credit or gift card at our discretion. All claims are subject to assessment and approval by our team.
Late Deliveries
Delivery timeframes displayed at checkout are estimates provided by the selected courier. As delivery services are operated by independent carriers, we cannot guarantee delivery within a specific timeframe and are not liable for courier-related delays once an order has been dispatched.
Customer-Arranged Couriers
Customers are welcome to organise collection using their own courier service. Orders collected by a customer-arranged courier will be treated as a Free Pick-Up order. If palletisation is required, a $50 pallet fee will apply. Product dimensions and carton information can be found under the Shipping tab on each product page or by contacting our team directly. To arrange a third-party courier collection, please contact us on 1300 912 198 or via the email address below.
Shipping Enquiries
For freight quotes, shipping enquiries or delivery assistance, please contact our Shipping Team at shipping@funkymonkeybars.com