Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where we may refuse a refund:
REFUNDS
Late or missing refunds
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@funkymonkeybars.co.nz and send your item to: 70 Waikuku Beach Rd, Rangiora 7473, CANTERBURY.
SENDING US AN ITEM FOR EXCHANGE OR REFUND
To return your product, you should mail your product to: 70 Waikuku Beach Rd, Rangiora 7473, CANTERBURY.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.